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Extended Warranty FAQ’s
When you make an appointment with us, we require all the following information: First and last name, contact telephone number, email address, vehicle year make, and model. Along with the following insurance or extended warranties information: Name of the extended warranty, policy, or contract number, and claims department phone number.
All policy coverage varies, and not all cover a diagnostic fee. Therefore, customers are responsible for all diagnostic fees if the extended warranty does not cover it.
To determine what is covered, check your service contract. If you are still having questions, contact your warranty provider.
Once the vehicle has been diagnosed, the extended warranty is notified, and authorization must be obtained before proceeding with repairs. If the extended warranty does not cover certain or any repairs, the customer can pay out of pocket and proceed with the repairs.
Diagnostic rates start from $145-$290 and can increase depending on the issue’s complexity.
Our technicians follow a standard of procedures to understand the issue at hand; therefore, we require to run our own diagnostic before determining or verifying any problem.
Most diagnostics and repair times vary depending on the issue and communication time between the extended warranty companies.
If you are coming through an extended warranty, an appointment must be made prior to dropping off a vehicle. Once the appointment has been made, customers have the option to utilize the after-hours key dropbox. An envelope (located under the dropbox) must be filled out with the required information and the keys must be placed inside of it, then inserted into the secure slot.
Our facility is equipped with secure lockers, allowing customers the flexibility to pick up their vehicles outside regular business hours. Customers are responsible for notifying us if they wish to proceed with the after-hours pick-up option and the payment for the services must be received before we provide the locker code to retrieve the keys.
The online system enables customers to view an itemized breakdown of the services performed. A secure payment link will be sent, allowing customers the flexibility to pay online.
Once the vehicle’s services are completed, the customer is notified. The customer is responsible for reaching out to us to schedule a pick-up date if they cannot make it that same day. If there is no communication from the customer with us after being notified of the completion of the service, storage fees begin accruing on day three at $75 per day.